Cancellations & pre-tour planning

A lot of pre-tour planning and effort goes into making your small group or private tour special.  We always aim to minimise waste – of food, fuel and all resources – as part of our committment to improving the planet so that wildlife can continue to be experienced in the wild.

Our company is small, our team are dedicated, passionate professionals, many with over 20 years experience in Wildlife Guiding.  Six of them have been with Echidna Walkabout for over 10 years and another four for over 5 years.  We believe that Wildlife Tourism is a professional industry, and as such, members of that industry deserve reliable working conditions, and a reasonable income.  Guests who travel with us often comment on the Guide’s enthusiasm, that they really love their job, the smooth running of the tour, and the excellent teamwork between Wildlife Guide/s, Koala Researchers and office staff.  That comes as a result of a happy team, which consistently delivers a very high standard of service and experience to our guests.

Our tours are generally for small groups – usually with a maximum of eight or ten adults.  The small group experience is better for the traveller, for the Guide, for the local community and for the wildlife.  However, it does mean that one cancellation can change a tour a lot.

Please contact us as soon as you can if you need to change or cancel a booked tour – we will always try to re-schedule your tour if we can.

If you must cancel a booking made by your agent (or direct) please note our cancellation policy. Your agent may have other fees or policies too.

Koalas & Kangaroos IN THE WILD day tour & Sunset Koalas & Kangaroos evening tour:
– cancellations made 7 days to 0 hours before tour – no refund.

All extended (multi-day) tours:
including Great Ocean Road, Wildlife Journey, Mungo Outback Journey, Croajingolong Journey and Wild Top End.

– cancellations made over 45 days before tour start – loss of deposit.
– cancellations made 44 to 30 days before tour start – loss of 30% of total tour cost.
– cancellations made 29 to 10 days before tour start – loss of 50% of total tour cost.
– cancellations made 9 to 0 days before tour start – no refund.

All private day tours (including private Koalas & Kangaroos IN THE WILD tours):

– cancellations made 14 days to 8 days before tour – loss of 50% of total tour cost
– cancellations made 7 days to 0 hours before tour – no refund.

Travel Insurance

We highly recommend you take out a comprehensive travel insurance policy. We DO NOT sell travel insurance.