Cancellations & pre-tour planning

A lot of pre-tour planning and effort goes into making your small group or private tour special.  We always aim to minimise waste – of food, of fuel and of all resources.   Please contact us as soon as you can if you need to change or cancel a booked tour – we will always try to re-schedule your tour if we can.

If you must cancel a booking made by your agent (or direct) please note our cancellation policy. Your agent may have other fees or policies too.

Koalas & Kangaroos IN THE WILD standard day tour:
– cancellations made 7 days to 0 hours before tour – no refund.

All extended (multi-day) tours:
including Great Ocean Road, Wildlife Journey, Mungo Outback Journey, Croajingolong Journey and Wild Top End.

– cancellations made over 45 days before tour start – loss of deposit.
– cancellations made 44 to 30 days before tour start – loss of 30% of total tour cost.
– cancellations made 29 to 10 days before tour start – loss of 50% of total tour cost.
– cancellations made 9 to 0 days before tour start – no refund.

All private day tours (including private Koalas & Kangaroos IN THE WILD tours):

– cancellations made 14 days to 8 days before tour – loss of 50% of total tour cost
– cancellations made 7 days to 0 hours before tour – no refund.